COMMON QUESTIONS
Below are some of the most frequently-asked questions posed by our audience members. If you don't see your question here, just drop us a line and we'll be glad to respond to whatever's on your mind.
When do tickets go on sale?
Season tickets go on sale November 1 for the following calendar year, and are available from that date through the first production of the season in February. Current subscribers are invited to renew their season tickets during the priority renewal period in October, before public sale begins.
Single tickets to a particular production go on sale one month prior to that show's opening night.
Season tickets go on sale November 1 for the following calendar year, and are available from that date through the first production of the season in February. Current subscribers are invited to renew their season tickets during the priority renewal period in October, before public sale begins.
Single tickets to a particular production go on sale one month prior to that show's opening night.
Are there any handling fees for online ticket purchases?
Nope. We don't like hidden fees ourselves, so we don't charge them! Our ticket prices are exactly the same, whether you purchase your tickets online, by phone, or in person.
Nope. We don't like hidden fees ourselves, so we don't charge them! Our ticket prices are exactly the same, whether you purchase your tickets online, by phone, or in person.
Do you offer discounts for seniors?
We offer a generous discount for seniors (age 60+) on our season ticket packages. (There are no senior discounts on single tickets to individual shows, however.)
We offer a generous discount for seniors (age 60+) on our season ticket packages. (There are no senior discounts on single tickets to individual shows, however.)
When should I plan to arrive?
Please arrive at the theatre no later than 15 minutes prior to your performance, to allow ample time for parking, picking up tickets at Will Call, and using the restroom. Our lobby doors open one hour prior to all performances.
Please arrive at the theatre no later than 15 minutes prior to your performance, to allow ample time for parking, picking up tickets at Will Call, and using the restroom. Our lobby doors open one hour prior to all performances.
What can I do if I've already purchased tickets but cannot attend the performance?
All ticket sales are final and non-refundable. If you cannot attend you may give your tickets to a friend or family member or you may contact us to exchange your seats to another performance. (See next question for more information about ticket exchanges.) If neither of those options work for you, you may donate your unused tickets back to the theatre (by calling us 24 hours in advance of your ticketed performance) and claim that donation as a charitable contribution.
All ticket sales are final and non-refundable. If you cannot attend you may give your tickets to a friend or family member or you may contact us to exchange your seats to another performance. (See next question for more information about ticket exchanges.) If neither of those options work for you, you may donate your unused tickets back to the theatre (by calling us 24 hours in advance of your ticketed performance) and claim that donation as a charitable contribution.
Can I exchange my tickets to a different performance date?
Yes, if your plans change, you may exchange your tickets to a different performance of the same production. Please call us 24 hours in advance of your original ticketed performance to make an exchange. (Exceptions to this policy may be made in the case of medical or other emergencies.) Ticket exchanges are subject to a $1.50 per ticket exchange fee to cover our additional processing costs, and are subject to availability. The exchange fee will be waived for all current season ticket holders.
Yes, if your plans change, you may exchange your tickets to a different performance of the same production. Please call us 24 hours in advance of your original ticketed performance to make an exchange. (Exceptions to this policy may be made in the case of medical or other emergencies.) Ticket exchanges are subject to a $1.50 per ticket exchange fee to cover our additional processing costs, and are subject to availability. The exchange fee will be waived for all current season ticket holders.
Can I buy tickets at the door?
While most tickets are sold well in advance of the performance, we usually do have tickets available at the door.
While most tickets are sold well in advance of the performance, we usually do have tickets available at the door.
If a performance is sold out, is there any way I can get tickets?
If the performance you wish to attend is sold out, please call us at 541-942-8001 to get on our Waiting List. We frequently have subscriber exchanges which result in tickets becoming available, and we will notify you if that is the case. Additionally, we usually have about 6-12 "no shows" at most performances and can make those seats available at curtain time to Waiting List patrons.
If the performance you wish to attend is sold out, please call us at 541-942-8001 to get on our Waiting List. We frequently have subscriber exchanges which result in tickets becoming available, and we will notify you if that is the case. Additionally, we usually have about 6-12 "no shows" at most performances and can make those seats available at curtain time to Waiting List patrons.
May I bring my children to the theatre?
Children ages 6 and older are welcome at main season shows, though not all our plays are interesting for children. Please inquire if you're wondering about the appropriateness of a particular title. The summer melodrama is designed especially for families, and children under the age of 6 are very welcome at these performances.
Children ages 6 and older are welcome at main season shows, though not all our plays are interesting for children. Please inquire if you're wondering about the appropriateness of a particular title. The summer melodrama is designed especially for families, and children under the age of 6 are very welcome at these performances.
What happens if I'm late to a show?
Please do your best to be on time, but we understand that sometimes "things happen" -- so know that we will welcome you whenever you arrive. We have a large monitor in the lobby where you can watch the show temporarily until we can seat you. Our Box Office and House Manager will seat you at an appropriate moment during the production, such as during a scene change or at the end of a song (if the show is a musical). Please note that if you arrive late, you will be seated in a different location than the one ticketed.
Please do your best to be on time, but we understand that sometimes "things happen" -- so know that we will welcome you whenever you arrive. We have a large monitor in the lobby where you can watch the show temporarily until we can seat you. Our Box Office and House Manager will seat you at an appropriate moment during the production, such as during a scene change or at the end of a song (if the show is a musical). Please note that if you arrive late, you will be seated in a different location than the one ticketed.
What is your policy on cameras, cell phones, and recording devices?
These devices may NOT be used during a performance at all, due to contract stipulations in our production license agreements. Plus, the use of such devices is distracting to other audience members. Please leave your electronic gizmos at home, or turn them completely off while you are attending a performance. We happen to think you will enjoy giving 100% of your attention to what is transpiring on stage!
These devices may NOT be used during a performance at all, due to contract stipulations in our production license agreements. Plus, the use of such devices is distracting to other audience members. Please leave your electronic gizmos at home, or turn them completely off while you are attending a performance. We happen to think you will enjoy giving 100% of your attention to what is transpiring on stage!
Is Cottage Theatre accessible to persons with disabilities?
We do our best to accommodate everyone who wishes to attend our productions. See our Accessibility page for more information.
We do our best to accommodate everyone who wishes to attend our productions. See our Accessibility page for more information.
Are there restaurants nearby where we can have dinner before the show?
Yes! Check out our Explore Cottage Grove page for more information on local restaurants, lodging and area attractions.
Yes! Check out our Explore Cottage Grove page for more information on local restaurants, lodging and area attractions.
How do you pick your plays?
Each Cottage Theatre season is selected with great love and care by our volunteer Artistic Committee, subject to the final approval by the Cottage Theatre Board. We use a director-driven process, which means that potential directors submit proposals for plays they would like to direct. That way every show chosen in our season already has a passionate champion at the helm! We do, however, welcome any suggestions you may have for plays you'd like to see -- and we will be glad to share those with our Artistic Committee when they meet to discuss our next season.
Each Cottage Theatre season is selected with great love and care by our volunteer Artistic Committee, subject to the final approval by the Cottage Theatre Board. We use a director-driven process, which means that potential directors submit proposals for plays they would like to direct. That way every show chosen in our season already has a passionate champion at the helm! We do, however, welcome any suggestions you may have for plays you'd like to see -- and we will be glad to share those with our Artistic Committee when they meet to discuss our next season.
